Membership FAQs

  • Why Sign Up for an Air Medical Transport Membership?

    An RMA membership guarantees zero out-of-pocket costs for emergency air transport. In critical situations like strokes or heart attacks, quick access to care is crucial. The membership works with your insurance to cover the full cost, giving you peace of mind in an emergency.

  • How Many People Are Covered Under My RMA Membership?

    Your RMA membership covers all immediate family members who live in your household on a full-time basis. Additionally, children under the age of 25 are covered—even if they are only visiting the home. If a child who falls under this coverage is transported and receives a bill, please submit a contact form in the section below.

  • Is there a waiting period before my membership benefits begin?

    No, there is no waiting period for your RMA membership. Once you sign up, your membership benefits become effective immediately. This means that in the event of an emergency, you can access the full benefits of your coverage right away, without having to wait for activation or any delays in care.

  • How do I renew my RMA membership?

    To renew your RMA membership, start by clicking the Sign Up button to be directed to the membership portal. Once you’re on the portal, sign in to your account using your existing login credentials. After signing in, you’ll be prompted to update your billing information to ensure that your membership remains active. Follow the on-screen instructions to complete the renewal process and maintain uninterrupted coverage.

  • Why did I receive a bill even though I’m covered by an RMA membership?

    If you received an additional bill after being transported by RMA, it may be due to a mismatch in the address on your membership or another processing issue. Please submit a contact form in the section below so our staff can review the situation and help resolve the matter promptly.

  • Do I need to sign up for an RMA membership if I live in Lyon or Mineral Counties?

    No, if you are a permanent resident of Lyon or Mineral County, you are automatically enrolled in the RMA membership through a partnership with SB Energy. There is no need to sign up, and your benefits—including zero out-of-pocket costs for medically necessary air transport—are already active.

Still have questions?

For billing or membership inquiries, please use our contact form, and a team member from our billing department will respond as quickly as possible.

For immediate assistance with air medical transport or patient care needs, please call our 24/7 Dispatch Center at (844) 704-8880.